Which Sessions Are Right For You?

Session Tracks

D365UG/CRMUG sessions are categorised into learning tracks centered on job role, industry, skill level and product version. Attend sessions in one track or jump between tracks for a truly customised conference experience.

Explore track descriptions and recommended job roles to see what is waiting for you at Summit EMEA.

         
            

Power User

            

This track will help anyone new or responsible for their Dynamics 365/CRM deployment. It will address topics featuring setup, security, relationships, data management, integration, workflow, optimisation and overall best management practices to help those most responsible for managing their Dynamics 365/CRM environment.

Recommended for these Job Roles:

  • CRM Administrator
  • CRM Project Owner
  • Business Analyst
  • IT Professional
            

Developer

            

This track focuses on custom extensibility and code required modifications made to Dynamics 365/CRM. Both beginner and advanced extensibility and developing concepts will be shared.

Recommended for these Job Roles:

  • Developers
  • Application Engineers
        
 
            

Customiser

            

The track focuses on more intermediate to advanced topics to enable Dynamics 365/CRM to work for an organisation. Advanced configuration and no code customisation topics will be shared, including the use of extended Microsoft cloud technologies that compliment Dynamics 365/CRM.

Recommended for these Job Roles:

  • Experienced CRM Administrators
  • Project Owners
  • IT Professionals
     
        
            

Customer Engagement

            

This track will exclusively focus on the role of all service use and customer engagement activities tied to customer, field, or project service within Microsoft Dynamics 365/CRM. From case management, omni-channel support, or voice of the customer; this track will focus on everything customer care related.

Recommended for these Job Roles:

  • Service Leaders
  • Management
  • BDMs
  • CRM Project Owner
  • CRM Administrators
  • Business Analyst
       
            

Leadership

            

This track focuses on the promise of Dynamics 365/CRM for the business. It will center around CRM buy-in, understanding the role of CRM for the organisation, and collaboration with other departments & teams. Content around change management, user adoption, and overall Dynamics 365/CRM customer success will be shared.

Recommended for these Job Roles:

  • BDMs
  • Sales
  • Service
  • Marketing Leaders & Management
        
            

BI & Reporting

The track features topics to view, dissect, & understand your CRM data. Out of the box capabilities and other solutions (i.e. Power BI) will be shared.

Recommended for these Job Roles:

  • CRM Administrator
  • Business Analyst
  • BDMs
  • Management
  • Business User
        
            

Emerging Solutions

            

This track will feature interactive sessions and product feature sessions provided by Microsoft product and field expert teams. Topics may include current and upcoming features of Dynamics 365, Office 365, Common Data Service, Flow, PowerApps and more.

Recommended for All Job Roles.