D365UG/CRMUG sessions are categorized into learning tracks centered on job role, industry, skill level and product version. Attend sessions in one track or jump between tracks for a truly customized conference experience.Explore track descriptions and recommended job roles to see what is waiting for you at Summit EMEA.
This track will help anyone new or responsible for their Dynamics 365/CRM deployment. It will address topics featuring setup, security, relationships, data management, integration, workflow, optimization and overall best management practices to help those most responsible for managing their Dynamics 365/CRM environment.
This track focuses on custom extensibility and code required modifications made to Dynamics 365/CRM. Both beginner and advanced extensibility and developing concepts will be shared.
The track focuses on more intermediate to advanced topics to enable Dynamics 365/CRM to work for an organization. Advanced configuration and no code customization topics will be shared, including the use of extended Microsoft cloud technologies that compliment Dynamics 365/CRM.
This track will exclusively focus on the role of all service use and customer engagement activities tied to customer, field, or project service within Microsoft Dynamics 365/CRM. From case management, omni-channel support, or voice of the customer; this track will focus on everything customer care related.
This track focuses on the promise of Dynamics 365/CRM for the business. It will center around CRM buy-in, understanding the role of CRM for the organization, and collaboration with other departments & teams. Content around change management, user adoption, and overall Dynamics 365/CRM customer success will be shared.
The track features topics to view, dissect, & understand your CRM data. Out of the box capabilities and other solutions (i.e. Power BI) will be shared.
This track will feature interactive sessions and product feature sessions provided by Microsoft product and field expert teams. Topics may include current and upcoming features of Dynamics 365, Office 365, Common Data Service, Flow, PowerApps and more.