Keynote and General Session Speakers

Mike EhrenbergClick image to read Mike's biography.

Summit EMEA Keynote Speaker

Accelerating Digital Transformation with Microsoft Business Applications
Mike Ehrenberg, Technical Fellow, Microsoft

9:30 - 11:00 | Tuesday | Convention Centre Auditorium

To enable digital transformation, organisations need business applications that are powered by data and intelligence. Join Mike Ehrenberg, technical fellow, Microsoft, to see the latest updates coming to market from Dynamics 365.  New innovations that enable you to better engage with your customers, empower employees to do their best work, harness data and AI to optimise your business processes and give you the flexibility to adapt to the changing market so you can capture new opportunities and accelerate your digital transformation. 

D365UG/CRMUG Community Session

Personalise Your Customer Engagement with Microsoft Dynamics 365
Kees Hertogh, General Manager, Microsoft Dynamics 365

13:00 - 14:00 | Wednesday | Convention Centre Auditorium

Customer expectations are higher than ever. By 2020 experience will overtake price and product as the key brand differentiator. Companies need to focus on their customer engagement strategy, supporting all touchpoints along the customer journey, from initial marketing contact, through sales, shipping, and customer service. Kees Hertogh of Microsoft will discuss current and future innovation of Dynamics 365, bringing together the latest on mobile and seamless integration with Office 365. Learn how data and AI enable you to extend and adapt your business processes and power intelligent action. 

Kees Hertogh

D365UG/AXUG Community Session

Optimise Your Business Operations with Microsoft Dynamics 365 for Finance and Operations
Muhammad Alam, General Manager, Microsoft Dynamics 365

14:30 - 15:30 | Wednesday

To stay competitive in today’s digital world, organisations need to eliminate data silos and optimise processes across front- and back-end systems to deliver a new wave of productivity and customer outcomes. Learn how you can empower your business to digitally transform your operations faster—from finance to manufacturing and supply chain to your sales and service operations. Muhammad Alam will discuss current and future innovation of Dynamics 365, and show how it helps people make smarter decisions with embedded analytics, AI and IoT. Hear from customers on how they are using Dynamics 365 to modernise their business operations. 

Muhammad AlamClick image to read Muhammad's biography.